FAQ
Payment Methods:
We accept Visa, Mastercard, Discover, Diner’s Club and Layaway for payment of online orders.
Layaway Terms:
We are happy to arrange layaway for your purchase...
∆∆∆∆ For orders totaling $100.00 to $300.00, we offer a Layaway Plan of 3 equal payments. Payment of 1 at time of order, payment 2 in 30 days, and payment 3 in 60 days from the date of order.
∆∆∆∆ For orders totaling $300.01 to $600.00, we offer a Layaway Plan of 4 equal payments. Payment of 1 at time of order, payment 2 in 30 days, payment 3 in 60 days, and payment 4 in 90 days from the date of order.
∆∆∆∆ For orders totaling $600.01 and up we offer a plan of 6 equal payments. Payment of 1 at time of order, payment 2 in 30 days, payment 3 in 60 days, payment 4 in 90 days, payment 5 in 120 days and payment 6 in 150 days from the date of order.
The first payment is a restocking fee and is non-refundable. Any layaway cancellations or changes will be charged this restocking fee and any remaining credits will be given as a store credit valid for 90 days. There are no refunds or price adjustments on layaway items and orders.
If a layaway payment cannot be billed as scheduled and is late (more than 5 days) it will be charged a $10.00 processing fee. If a payment becomes 30 days late, the restocking fee will be accounted for and remaining payments will become a store credit valid for 90 days.
To place a layaway order, just place an order through our secure checkout and add a note to the order that you would like to purchase on the Layaway Plan. You must be registered with an account on the website to purchase on layaway. There are no refunds, exchanges, price adjustments or changes on layaway items and orders and layaway items are final sale merchandise.
How are Wee Forest Folk made?
Wee Forest Folk® is a small family business in Massachusetts that delights in producing a line of miniatures, most of which are mice! Wee Forest Folk has been creating these enchanting little works of art for over 46 years!
A Wee Forest Folk mouse begins as an original clay piece which is hand sculpted by one of three sculptors in the Petersen family. The finished sculpture is molded and hand cast at the "mouse factory" in Carlisle, MA. Carefully selected artists flawlessly paint each one by hand bringing to life a sweet little mouse personality. Wee Forest Folk began as a cottage industry in 1972 and it continues to this day.
What does it mean for a piece to be retired?
When Wee Forest Folk retires a piece, it means it will never be produced again at our factory. We produced this piece until we decided there were enough made and then ended its production so we have room for new pieces and preserves the value of the retired piece. Any pieces still for sale are part of the initial run. If you own this piece, it becomes one of the only of these ever made.
What is the difference between "Limited" and "Retired?"
When Wee Forest Folk creates a limited piece, we set a limit at which we will stop production, this number is lower to what we will usually produce before we retire a piece.
How do I clean my Wee Forest Folk pieces?
Use a soft dry cloth along with a slightly damp q-tip to clean the nooks and crannies, especially the eyes.
My Wee Forest Folk piece is broken. How can I get it repaired?
Repairs: Dr. Phay (pronounced Phi) has worked for the Petersens since 1990 and will do an excellent repair on your Wee Forest Folk. You can send your pieces to:
Phay Hau210 School St.
Acton, MA 01720 (978) 549-5167 cell
mouse.doctor@hotmail.com Mon-Fri 3-7pm Sat-Sun 12-6pm EST
He will respond with an estimate and will begin the repair process after receiving your okay. Please be patient as he works full time at the factory and does the repairs outside of work hours. You will be very pleased with his professional work!
How do I know what year my piece was sculpted, or who sculpted it?
On the bottom of each Wee Forest Folk piece, you'll find a gold sticker that says "Wee Forest Folk". You'll also see a separate sticker which says it's copyright date and the name of the sculptor (Annette Petersen, Bonnie Petersen, Donna Petersen, or William Petersen). You'll also find the initials of the sculptor signed on the bottom of each piece (AP, BP, DP, or WP). This is how you know you have an authentic handmade Wee Forest Folk piece.